Please read these Terms of Service (“Agreement”) carefully. By continuing to access or use the Services (as defined below), you consent to this Agreement. If you do not agree to this Agreement, do not access or otherwise use all or any portion of the Services.

1. Acceptance of Terms
By accessing and using the Shaun's Zen TCM website and the services provided therein ("Services"), you agree to be bound by these Terms and Conditions ("Agreement"). If you do not agree with these Terms and Conditions, please do not use the Website or any part of the Services.

2. Eligibility
By using our Website or Services, you represent and warrant that you are at least 18 years old. If you are under the age of 18, you must have your parent or legal guardian review and accept these Terms and Conditions on your behalf. You further agree to comply with all applicable laws in connection with your use of the Website and Services.

3. Description of Services
Shaun's Zen TCM offers Traditional Chinese Medicine (TCM) services, wellness advice, and related information. The content provided on our Website is for informational purposes only and is not intended to serve as a substitute for professional medical advice, diagnosis, or treatment.

4. No Medical Advice Disclaimer
The information and Services provided by Shaun's Zen TCM are not intended as, and should not be construed as, medical advice. Always seek the advice of a qualified healthcare professional regarding any medical concerns or conditions. Shaun's Zen TCM does not assume any liability for decisions made based on the information provided on the Website or through the Services.

5. Intellectual Property Rights
All content on the Website—including but not limited to text, graphics, logos, images, and software—is the property of Shaun's Zen TCM or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any of the content without the prior written consent of Shaun's Zen TCM.

6. User Responsibilities
You agree to use the Website and Services only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, the Website by any third party. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.

7. Payment and Membership

• Membership Fees and Payment: If you purchase a membership or any paid Service, you agree to pay all applicable fees as outlined on the Website. Fees are subject to change at Shaun's Zen TCM’s discretion.

• Automatic Deductions and Treatment Reservations: If treatment is not completed within one month, payment will be automatically deducted on the last day of each month, and the treatment will be reserved for you for 60 days.

• Special Offer: Purchasing a membership before the official opening will entitle you to a Soft Opening Special Offer, which will remain in effect until you cancel your membership.

• Membership Freeze Policy: Members may freeze their membership up to three times per calendar year, with each freeze lasting up to three months.

8. Termination
Shaun's Zen TCM reserves the right to suspend or terminate your access to the Website or Services at its sole discretion, without prior notice, for conduct that violates these Terms and Conditions or is deemed harmful to other users or to Shaun's Zen TCM’s interests.

9. Limitation of Liability
To the fullest extent permitted by law, in no event shall Shaun's Zen TCM, its affiliates, or their respective directors, officers, employees, or agents be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any damages whatsoever, arising out of or related to your access to or use of the Website or Services.

10. Indemnification
You agree to indemnify, defend, and hold harmless Shaun's Zen TCM and its affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorneys' fees) arising from your use of the Website or Services or your violation of these Terms and Conditions.

11. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which Shaun's Zen TCM operates, without regard to its conflict of law principles.

12. Changes to the Terms and Conditions
Shaun's Zen TCM reserves the right to modify these Terms and Conditions at any time. Any modifications will be effective immediately upon posting on the Website. Your continued use of the Website or Services after such changes constitutes your acceptance of the new Terms and Conditions.

If you are under the age of 18, a parent or legal guardian must first accept this Agreement on your behalf. By using the Services, you affirm that you are over the age of 18. If you register as the parent or legal guardian on behalf of a minor, you will be fully responsible for compliance with, and your minor child’s compliance with, this Agreement.

This Agreement is between you and Shaun’s Zen TCM & Acupuncture Holistic Health Clinic (“Shaun's Zen TCM” or “we”) concerning your use of (including any access to) the Shaun's Zen TCM website currently located at www.shaunszentcm.ca (together with any content, materials and services available therein, and any successor website(s) thereto, the “Website”), and (ii) the products and/or services that we make available on or through the Website (collectively, the “Services”). This Agreement hereby incorporates by reference any additional terms and conditions posted by Shaun's Zen TCM through the Services, or otherwise made available to you by Shaun's Zen TCM.

MEMBERSHIP TERMS

・Purchasing a membership before the Grand opening will entitle you to the Soft Opening special offer, valid until the membership is canceled.

・Monthly Payment

Your credit card on file will be automatically charged on the day of your treatment until you cancel.If the treatment is not completed within one month, the payment will be automatically deducted on the last day of each month. The treatment will be reserved for you for 60 days.

・Minimum Commitment / Cancellation

All memberships require 30 days' notice. If you need to cancel or pause, please refer to the terms below. Contact us for assistance.

・Freezing

Members may freeze their membership up to three times per calendar year, with each freeze lasting up to three months.

・Missed Appointments

You can reschedule with us at least 48 hours in advance,Missed services will be forfeited after 60 days. If you anticipate missing a session, contact us, and we will freeze your membership for that month. 

・MEMBER’S RIGHT TO CANCELLATION

 You may cancel at any time withn 30 days' written notice for the following reasons:

• If, upon a doctor’s order, you cannot physically receive the services due to a significant physical disability.

• If you move your residence more than 20 miles from our locations.

• If you pass away, your estate shall be relieved of any further obligation.

• If our services cease to be offered.

・Please ensure the intake form is completed accurately and in full, and sign the acupuncture consent form.You assume full responsibility for your use of our facility.

・Memberships are non-transferable.

・Membership dues are for the period of time and are not adjusted based on actual usage.

・This contract constitutes the full agreement between the parties. Modifications must be in writing and executed by an authorized representative.

・Members with unpaid balances may not access services. Collection and legal costs incurred for unpaid fees will be the responsibility of the member.

・Shaun’s Zen TCM are not responsible for lost, stolen, or damaged personal property.

・Members may freeze their membership up to three times per calendar year, with each freeze lasting up to three months.

・All service session sales are final and non-refundable.

・Shaun’s Zen TCM reserve the right to adjust membership pricing with 15 days’ notice.

・Shaun’s Zen TCM reserve the right to revoke membership at any time. Refunds will be issued for unused services, minus any applicable costs.

・You assume full responsibility for facility use and release Shaun’s Zen TCM from all claims, including those arising from negligence.